A few helpful answers.
For everything else, we’re an email away.
Which size should I choose?
Use the body measurement guide and the individual garment measurements on each product page. Elastic-waist and zip-fastened styles have different waist measurements. Measurements are provided in inches and centimeters.
What materials do you use?
Materials vary by collection, from polyester crepe and satin to polyester–viscose blends. See the composition and construction details on each product page.
How should I care for my skirt?
Follow the care instructions on the individual product page. Gentle handling and keeping the pleats arranged during drying help preserve the intended shape. Care differs by fabric and construction.
Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.
What does shipping cost?
Standard Shipping is free for all orders within our delivery area. There is no minimum order value.
When should I expect delivery?
Handling takes an estimated 1–2 working days; transit after dispatch takes an estimated 3–4 working days. The combined estimate is 4–6 working days, not a delivery guarantee. Our cutoff is 07:00 PM at fixed UTC−06:00, without daylight saving changes. Orders at or after cutoff, on weekends, or on U.S. federal holidays start the handling calculation on the next working day.
How are payments and orders confirmed?
Review the total and provide accurate details before submitting your payment request. Payment authorization and order acceptance are separate steps. An order is accepted when Urbnspirit confirms acceptance. Contact us if you need to check the status of a request.
Can I return a skirt?
Contact us within 30 days of receipt with your order number and reason. Ordinary returns must be unused, unwashed, unaltered, and in original condition with tags and packaging. Obtain authorization before sending a return to our company address in France.
Who pays return shipping?
You pay return shipping to France for a change of mind. We pay return shipping when the item is damaged, defective, incorrect, or affected by our error. These issues are handled separately from ordinary return-condition requirements. There is no restocking fee.
When will I receive my refund?
Approved refunds are returned to the original payment account within 10 calendar days. Your bank or payment provider may need additional time to display the credit.
How can I contact you?
Email [email protected] or use the Contact Us form. Include your order number if your question relates to an order.